The items of the Equitime Brand are handcrafted items and made on customer request. It is not possible to return, exchange or request a refund.

For saddle items, the deadline for exercising the right of withdrawal is 10 days from receipt of the goods within which the customer is required to notify us by email at [email protected]; it is necessary to indicate the details of a bank or postal current account in order to re-credit the amount due (IBAN and account holder). To exercise the right of withdrawal it is necessary that: the purchased good is intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment: instruction manuals, etc ...); the product is returned within the times and in the manner described above. The delivery costs are charged to the customer. Once the goods arrive at our warehouse, they will be examined to assess any damage or tampering not caused by transport. After checking the integrity of the assets, EQUITIME SRL will re-credit you the sum already paid by bank transfer to the current account you have communicated. The reimbursement concerns only the price of the items and not the first shipping costs and the commission costs for the credit. The refund will be made within 10 days from the moment in which the goods for which you want to exercise the right of withdrawal will be returned to us. In case of replacement, the costs related to the shipment of the new product are charged to the customer.